The world’s greatest performers share one trait: they refuse to settle. Being unsatisfiable in leadership means raising the bar again and again, seeing beyond today’s success, and pursuing what’s possible instead of what’s comfortable. At EAG, this mindset fuels our culture and keeps us relentlessly moving toward better.

When Aetna failed to meet financial targets, President Mark Bertolini asked why he wasn’t fired. CEO Ron Williams’ response revealed a timeless truth: great leaders fix what they break—and empower others to do the same. Leadership accountability isn’t about avoiding mistakes, but about turning failure into growth.